Trust & Safety
Verify it's really Enlow
Criminals impersonate restitution firms to target fraud victims a second time. This page states exactly how we do — and don't — communicate, so you can verify any contact claiming to be us.
Enlow will never
- Cold-contact you. We never call, email, or message people who have not opened a claim with us. If someone contacted you out of nowhere claiming to be Enlow, it is not us.
- Charge upfront fees. There are no "processing fees", "release fees", "tax clearances", or deposits — ever. Our fees apply only to funds actually returned, agreed in writing beforehand.
- Ask for payment in cryptocurrency or gift cards. No legitimate invoice from us will ever request Bitcoin, USDT, or vouchers.
- Ask for your passwords, seed phrases, or remote access to your computer or phone. Our verification uses documents you upload through the encrypted portal — nothing else.
- Pressure you to keep our involvement secret from your bank or the police. Official reports strengthen your claim; we encourage them.
- Pay your restitution through intermediaries. Disbursements go directly to the verified victim — never through "escrow agents" or third-party wallets.
How genuine Enlow communication works
- Email always comes from an address ending in @enlowpartners.com. Check the full sender address, not just the display name.
- Case updates appear in your secure portal — if an email announces a status change, log in directly (never through an emailed link) and confirm it there.
- Phone contact comes only after you have opened a claim, and our team will always quote your claim reference (format EN-00000).
- Our only official phone number is +41 71 779 87 92 and our only website is enlowpartners.com.
Unsure? Verify in 30 seconds
Hang up or stop replying, then contact us yourself through the details on this website — call +41 71 779 87 92 or email support@enlowpartners.com and quote what you received. We will confirm within one business day whether it was genuine.
If someone impersonated Enlow, please report it to us — it helps us warn other claimants — and read our guide on spotting fake recovery agents.